Terms and Conditions

Some of the words you’ll see have very specific meanings, so please check out the ‘Rightcharge dictionary’ at the end of these Terms.



These terms of use (together with any documents referred to in them) tell you the terms on which you may make use of our website rightcharge.co.uk (the Site) whether as a guest or as a registered user, and the connection service that we provide through them (collectively, Rightcharge).

Please read these terms of use carefully before you start to make use of Rightcharge, as they will apply to your use of it (although please note that they will not apply to any third-party services you request through Rightcharge). We recommend that you print a copy of these terms of use or save them to your computer or device for future reference. 

It is the responsibility of all third-parties we connect you to provide the relevant terms of service

By using Rightcharge, you confirm that you have read and accepted these terms of use and that you agree to comply with and be bound by them. If you do not agree with them, you must not use Rightcharge.

Other applicable terms

These terms refer to our privacy and cookie policy which sets out the terms on which we process any personal data we collect from you or that you provide to us, as well as information about the cookies and/or other similar technologies (for example, analytics) we use. By using Rightcharge, you consent to such processing and you warrant that all data provided by you is accurate.

Information about us and how to contact us

Rightcharge is a technology platform, accessed through the Site, that connects users (such as you) with third-party providers of EV charge point Installation services, energy suppliers and certain other services as listed on the Site (Service Providers). It enables you to engage an Installation in your area for the provision of those services. We do not, ourselves, provide any Installation services or other services of the type listed on the Site as being provided by Service Providers and any contract for the provision of those services is between you and the relevant Service Provider (and not us). It is up to the relevant Service Provider to perform any services you request through Rightcharge and you agree to comply with any terms of service that apply between you and the relevant Service Provider.

We do not employ Service Providers and, unless otherwise specified in these terms of use, we are not responsible for, and make no representations, warranties or guarantees as to, the behaviour, acts or omissions of any Service Providers you engage through Rightcharge or the quality of the services they provide. If a Service Provider you engage through Rightcharge causes you any loss or damage in the course of providing services to you, responsibility for such damage will rest with the Service Provider (and not with us).

If you have a complaint in relation to the services provided by a Service Provider, that complaint must be taken up with the Service Provider directly. If you are unable to resolve a dispute with a Service Provider or you cannot come to an agreement with a Service Provider, please contact us and we will use our reasonable endeavours to try to resolve the dispute with the support of industry bodies such as the NICEIC.

We do take reasonable measures to ensure the suitability and quality of the Service Providers. However, you acknowledge that, in carrying out any checks, we may be reliant on information supplied by third parties and we cannot guarantee that such information is accurate. We also cannot guarantee that any particular Service Provider is suitable for your purposes and you use Service Providers at your own risk, although we may remove a Service Provider from Rightcharge on the basis of any feedback you or other users provide in relation to that Service Provider if we deem it appropriate, but are under no obligation to do so.

Rightcharge is operated and owned by Rightcharge Limited (we or us). 

If you wish to contact us in writing, have a complaint or are required to give us notice in writing, you can send this to us by email at customercare@rightcharge.co.uk. If we have to contact you or give you notice in writing, we will do so by email to any email address you provide to us.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our sites, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our sites from time to time without giving you notice.

We may suspend or withdraw our sites

Our sites are made available free of charge.

We do not guarantee that our sites, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our sites for business and operational reasons.

You are also responsible for ensuring that all persons who access our sites through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password, promotional code or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customercare@rightcharge.co.uk.

How you may use material on our sites

We are the owner or the licensee of all intellectual property rights in our sites and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our sites for your personal use and you may draw the attention of others within your organisation to content posted on our sites.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our sites for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our sites in breach of these terms of use, your right to use our sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on these sites

We use best endeavours to keep the Site up to date and displaying useful information which you may choose to inform your future decisions, the content on our sites regarding Products is provided for general information only. It is not intended to amount to advice on which you should solely rely. We recommend obtaining professional or specialist advice before taking, or refraining from, any action on the basis of the content on our sites.

Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our sites is accurate, complete or up to date.

We are not responsible for websites we link to

Where our sites contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

The information on the site is generic and does not relate to your specific circumstances or requirements. The information and content on the site is provided without any guarantees, conditions or warranties as to their accuracy, relevance or appropriateness for you. We will have no liability arising from:

Third-party rights. We provide no assurance that the use by you of information or content available on the site (whether provided by us or other users) will not infringe third-party rights (including, without limitation, intellectual property rights or privacy rights) and we will have no liability in this regard.

General exclusions of liability

We are only legally responsible to you as set out in these terms. We have no other duty or legal responsibility to you, and all responsibilities, guarantees and any other conditions implied by law or otherwise will not apply, as far as this is allowed by law.

To the extent permitted by mandatory consumer law, we’ll only be liable for costs you incur as a direct result of a failure on our behalf. This means, to the extent permitted by law, we won’t be liable for (e.g.) any:

If you are in breach of these Terms and terms of a Service Provider, to the extent permitted by law:

We are not legally responsible to you in any way for any indirect or direct loss of income, business or profits, or for any other loss or damage that could not reasonably have been expected at the time we entered into this contract, other than that caused by us acting fraudulently. Also, we will not be legally responsible to you for any loss you suffer as a result of your responsibilities to any other person (however this is caused).

Nothing in these terms will exclude our legal responsibility (or any Service Provider's) for death or personal injury caused by our (or their) negligence or legal responsibility resulting from us failing to carry out our legal duty under Part 1 of the Consumer Protection Act 1987 or for fraud.

Your responsibility to us

If you do not comply with these terms, and we incur any costs, losses, claims, expenses and other liabilities which result from your non-compliance, you agree to reimburse us for such costs, losses, claims, expenses and other liabilities. This is in addition to any other specific remedies we have in these terms or under the law generally (such as our right to prevent you accessing the site or to terminate your access to our products and services).

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our sites will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our sites. You should use your own virus protection software.

You must not misuse our sites by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our sites, the server on which our sites are stored or any server, computer or database connected to our sites. You must not attack our sites via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 or relevant local laws. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our sites will cease immediately.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

The Egg EV Charger Plan

We may offer a EV Charger Plan called Egg EV Charger Plan (“Plan”). Although we display this Product, we are not Phoenix Renewables Ltd, t/a Egg, so we cannot arrange or manage your Plan. We will direct you to Phoenix Renewables Ltd’s website, trading as Egg. Rightcharge will not be party to the terms of this Plan.

Phoenix Renewables Ltd, t/a Egg is registered in England and Wales (no: 07477370) with its Registered Office at Griffin House, 161 Hammersmith Road, London, England, W6 8BS.

Phoenix Renewables Ltd, trading as Egg is registered with the Financial Conduct Authority no: 965996. The FCA’s website and register of regulated firms can be found here:

How you pay for your Installation

The Service Provider will require an upfront payment for the installation of the products or services they provide. You can either organize this payment through your Service Provider or us.

If we organise your Installation payment - further details

When you first confirm the services of a Service Provider, where the Net Price is indicated on the Platform, you will be asked to provide the Payment Platform with payment details to pay for the services you request through Rightcharge.

For any further changes of the Net Price of the Installation, you will be asked to provide the Payment Platform with a payment details to confirm the adjusted scope of the services provided by the Service Provider. If we are organising your payment, all payments arising from and in connection with the agreements brokered by Rightcharge shall be made via a licensed Payment Platform on the basis of a separate payment service contract. Rightcharge merely brokers this payment service contract, but is not itself involved in the payment processing and is not itself a party to the payment service contract. 

You will pay the Net Price indicated on the Platform and accordingly enable the collection of funds by the Payment Platform. 

Additional costs for your Installation

While your initial payment constitutes the final settlement of the Net Price, please note that the Service Provider may, on occasion, require additional funds to complete the agreed-upon services. If such a request is made, the new amount requested will become the Net Price.

The Service Provider reserves the right not to complete your Installation if they are awaiting further payment from you. 

The Payment Platform shall hold in trust the amount paid by you, until we, at our full discretion may instruct the Payment Platform to release the Installation remuneration to the Service Provider or, if applicable, process any refund (in part or full).

If you agree to pay additional costs for your Installation (by writing or email) you will have agreed to a new Gross Price to include those additional costs as well as the upfront payment you have made, the Service Provider reserves the right to take any action to retrieve those additional funds if not paid within thirty (30) days following the completion of the Installation by the Service Provider. 

If there are any outstanding amounts owed by you towards the Net Price of your Installation, your Service Provider reserves the right: (i) to charge reasonable administration costs; (ii) to charge interest (both before and after judgment) on the outstanding amount at the rate applicable to judgment debts under the Late Payment of Commercial Debts (Interest) Act 1998

How we handle fraud and what to do if you’ve provided misleading information 

If you know of or suspect any fraud or unauthorised use of your Payment Method, please contact your payment provider, who may cover any resulting charges, possibly minus an excess.

If it is deemed that you intentionally provided either Rigthcharge or a Service Provider we connected you to with misleading information, which led to additional material or labour required to complete the Installation. You will be liable to pay any additional costs incurred by the Service Provider which were caused by the misleading information you provided. 

If you realise you have provided misleading information, you should contact your Service Provider or Rightcharge within 1 working day, however, you may still be responsible for any incurred costs due to the misleading information provided.

Conflicting terms with Service Providers and us

When you pay and/or confirm your Installation, you accept the applicable policies as displayed on the Platform by both us and your Service Provider. In the event of any conflict between the Payment Terms outlined in this agreement and any conflicting terms outlined in the Service Provider's Payment Policy, the Terms in this agreement shall prevail.

To the extent applicable, all fees are inclusive of VAT at the prevailing rate, nothing in the Agreement shall mean or imply that Rightcharge acts or operates as a principal, merchant or (re)seller of the Installation or supply of a Qualifying Product.

Cancellation and rescheduling your Installation

If you aren’t contactable on the proposed Installation date and therefore the Installation cannot proceed or ask to reschedule and it is deemed to be your ‘fault’ that the Installation could not proceed, (it’s up to Rightcharge’s discretion as to which party is at ‘fault’) not the Service Provider we connected you to, any cancellation/rescheduling fees and subsequently any refund will depend on our policy terms below.


If you decide to cancel or reschedule your Installation you may do so without charge up to and including 2 calendar days before the scheduled Installation date. 

If you cancel or reschedule less within 2 calendar days before the date your Product is being Installed, we reserve the right to instruct the Payment Platform to charge a cancellation or rescheduling fee of £50 (which will be charged via the method you first provided to pay the Net Price).

Your responsibility to tell us of a change in circumstances

If you think you're not going to be at the location where the Installation is taking place at the time communicated to you by either your Service Provider or us, it is your responsibility to contact the Service Provider and tell them when they can expect you. This does not absolve you of any payment of cancellation or rescheduling fees set out in these terms.

As the person paying for the Installation, you are responsible for the actions and behaviour of whoever liaises on your behalf with Rightcharge or a Service Provider. You are also responsible for obtaining their permission before providing us with their personal data.

We’ll send you written confirmation via email of your confirmed Installation date when we know, however, it is your responsibility to, in writing, communicate to either us or your Service Provider if you believe this is an incorrect date or time.

If your Installation is cancelled by the Service Provider we connected you to or if they fail to attend the agreed location to provide the services requested, you must notify us immediately or at least within 48 hours following the scheduled start time of the visit and, if still required, we can help you to make another request for the relevant services to be provided by the Service Provider we connected you to at another mutually agreeable time. 

You can cancel or reschedule your Installation by emailing or phoning Rightcharge or the Service Provider, via the contact details we provided you. 

Our rights to cancel your Installation

Either Rightcharge or your Service Provider reserves the right to reschedule or cancel your Installation without paying you any fees.

Either Rightcharge or a Service Provider may cancel the Installation without notice if the Payment Platform can’t collect the balance. It's your responsibility to make sure the payment goes ahead on time (that your bank, debit card or credit card details are correct, and that there's enough money available in your account).

Obvious errors and misprints are not binding and will likely occur in the cancellation of your Installation.

Conflicting terms between agreements with us and your Service Provider

We’ll aim to instruct the Payment Platform to process any refund (in part or full) within 3 working days upon receipt by either you or your Service Provider that a refund is required. Once instructed, a refund may take up to 3 working days to be processed, this is dependent on your card issuer.



Unless otherwise indicated, any Promotion that you apply: 


It is your responsibility to ensure your Promotion has been applied correctly either via the use of a unique URL, promotional code entered at Payment or via another pre-determined way which has been informed to you by Rightcharge. For the avoidance of doubt, unless the promotion is a cashback scheme, we would recommend emailing customercare@rightcharge.co.uk to confirm a Promotion has been applied correctly.


In the event that a promotional code results in a discount greater than the Gross Price and you receive funds from the Payment Platform, you have an obligation to return any excess funds received to Rightcharge within 30 days of receiving written notification of such obligation. Failure to return any excess funds received within the specified timeframe may result in legal action to recover the funds.


If you knowingly provide false or misleading information to us, either through action or omission, with the intention of obtaining a promotion offered on the Rightcharge Platform, you shall be held liable for the Gross Price payable within 5 working days. This liability shall be enforceable within 30 days of receiving written notification (via email) of such liability from Rightcharge. In addition, you may be subject to prosecution under the Fraud Act 2006


Promotions offered by us

Some Promotions may be funded by us, not the Service Provider. We simply pay some of the cost ourselves.


Promotions offered by our partners

Some Promotions applied on our Platform are subsidised by a 3rd party, your eligibility for these Promotions is at the complete discretion of Rightcharge. 


Tariff comparison tool 

This Website may offer comparison services to estimate your energy costs, in respect of this comparison service:


Contact us

If you have any queries on any aspect of our Terms and Conditions, please contact us by email at customercare@rightcharge.co.uk or by post at the address below.


Rightcharge Limited

86-90 Paul Street 3rd Floor, 

Paul Street, 




United Kingdom 


Rightcharge Dictionary



Words importing persons includes firms and corporations, the masculine includes the feminine, the singular includes the plural and vice versa where so required.


Last updated: 03/05/23